Design Thinking in the process of ordering

February 2024

Together with Coop we developed a user focused solution, thorugh using Axure RP9.

This resulted in a stronger relationship between project teams and key-end users.

The need

Introducing a Design-Led Development to further improve the process of creating desirable software solutions. Introducing and improving the process that supports a whole development lifecycle. A process that favors innovation and empathy and delivers consistent ordering solutions that meet end-users’ needs.

Our solution

Considering the understanding of design thinking the most important part of the process, S5 Consulting organized workshops to explain it to the people in the organization.

We introduced a set of tools and techniques that helped put the users in the center of the process and understand their points of view. We showed how to observe, collect the insights, and synthesize the information. We introduced a new prototyping tool – Axure RP9 and trained the Coop team on how to use it. One of the assumptions of design thinking is to provide a creative environment that fosters innovation and collaboration. That is why we explained how it can be achieved both: on-site and remotely.



  • Reduced number of Change Requests
  • Reduced number of bugs and issues
  • Better understanding of the problems and user needs
  • More consistent and precise solutions
  • Improved relationship between project teams and key/end users

Coop Norge SA

Coop Norge SA - a leading cooperative active in the Retail Industry. Norway's second largest umbrella chain operating in the grocery sector, comprising of chains such as Obs, Extra, Coop Prix, Coop Mega, Coop Marked and Matkroken, as well as cafes and construction department stores including Obs Bygg and Coop Byggmix.

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Sveinung Gehrken

CEO and Founder

+47 47318037