About the speaker
Chuck is passionate about feeding 9 billion people by 2050. He is the General Manager of Engineering for Fonterra in New Zealand and looks after a $14 billion NZD ($9.5 billion USD) asset footprint. He is passionate about doing more with less and gets out of bed to ensure the balance of strategic performance is matched with operational tactics, daily.
About the presentation
It’s very important to consider the people implications from early on in any tech journey, especially as Fonterra enables new technologies and digitises its maintenance business. One such implication is the existing ‘wiring’ of our generation of people. How do you attract and retain people wired for change and agility, whilst not forgetting to consider additional wider business needs?
The subtle aspect of Fonterra’s workforce was made clear when they did a work shadowing exercise looking at Wrench time. They saw the typical incidental and waste activities to address based on what was put in front of their people. But the solution they opted to explore wasn’t typical.
Fonterra piloted new mobile software called BlueWorx (formerly MyPM) to help improve administration of their SAP system at the point of work. This typically accounted for 14% incidental activity in an average technicians day. Right off the bat they could demonstrate ROI for their technology investment. Plus, this kicked off a wider phased mobilised workforce journey with AI, ML, IoT, Spatial Modelling with GIS and HD UAV tech.
Chuck will unpack Wrench Time as a mature principle, and show you how more affordable technology like BlueWorx can unlock better return on investment for reducing waste and/or incidental activity while improving front line information access.
Simple Technician Shadowing Methodology (Wrench Time Method)Appreciation of the GUIEnabling administration of the point of workFocusing on integration of technology horizons Considering Industry 4.0 tech enablement.