Enhancing Customer Returns process for Extended Warehouse Management with SAP Fiori

February 2025

The customer returns process is a critical component, particularly in the pharmaceutical industry, where many various controlled types of substances are handled.

Using SAP Extended Warehouse Management (EWM) integrated with SAP Fiori, such processes can be streamlined and compliant with stringent regulatory requirements.

The details

The need

Easy and flexible mobile application to support EWM with Customer Returns process of strictly regulated morphines and non-morphines products integrated with external tracing-control system.

Our solution

SAP Fiori with extended EWM functionality to handle critical components like regulatory stringency and comples returns process, improve operations within warehouse and maintenance and enhance compliance and traceability.

Results

  • Full traceability of returns ensured compliance with international regulations
  • Reduced compliance risks due to dual-approval process and secure storage
  • Simplified tasks for warehouse staff, reducing processing time
  • Elimination of manual errors and improved accuracy in handling sensitive substances due to automation
  • Increased cost savings due to lowered labor costs

Pharmaceutical Industry Leader in Europe

As a global leader in medical technology, this company is dedicated to protecting and improving health worldwide. With a history spanning over 180 years, it has played a key role in shaping healthcare through innovation and groundbreaking contributions.

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Jacek Hnat

CEO S5 Consulting PL & SAP Manager (Fiori & BTP)

+48 506 371 855
jacek@s5con.no

The whole team

Krystian Niedźwiedzki

Senior SAP Developer